FAQ
Everything you need to know before you order. Still have a question? Email support@unherdofficial.com and the team will get back to you.
Shipping
When will my order ship?
Orders are processed within 1–2 business days. During limited drops and launches, processing can take 3–5 business days.
How long does delivery take?
Standard U.S. shipping arrives in 3–7 business days after your order ships. Expedited shipping arrives in 2–3 business days.
Is shipping free?
Yes. Standard U.S. shipping is free on orders over $75.
Do you ship internationally?
Yes, we ship worldwide. International duties and taxes are paid by the customer and are not included in the order total.
Returns & Exchanges
What is your return window?
Returns and exchanges are accepted within 30 business days of delivery.
Are exchanges free?
Yes. On exchanges and store credit, we cover shipping both ways. For refunds to your original payment method, return shipping is paid by the customer.
What condition do items need to be in?
Items must be unused and unwashed, in original packaging, with all tags attached. Undergarments and final-sale items cannot be returned.
How do I start a return or exchange?
Email support@unherdofficial.com with your order number and the item you would like to return or exchange. Approved returns are processed within 7–10 business days of arriving back with us.
Fit & Product
How do I find my size?
Every product page has a size guide under Fit & Sizing. Our oversized pieces run roomy by design; size down for a closer fit. If it is not right, exchanges are free.
Will sold-out items restock?
Many UNHERD releases are limited runs. Once a colorway or size sells out, a restock is not guaranteed.
How should I care for my pieces?
Wash cold with like colors, inside out. Hang dry or tumble dry low. Do not bleach. This protects the fabric, color and print.
Orders
Which payment methods do you accept?
All major cards, Shop Pay, Apple Pay, Google Pay and PayPal, through Shopify's secure checkout. Shop Pay installments and Sezzle are available at checkout.
Can I change or cancel my order?
Email support@unherdofficial.com as soon as possible. We can usually update an order before it ships.